I would like to take the time to thank you and the Energy Plumbing team for the outstanding support you have provided, not only this year but for the past 3 years. It’s fair to say Energy Plumbing has earnt the position of “trusted partner” supporting KLM Partners & MLK Partnership shopping centre interests at Bridgeman Downs, Forest Lake and Upper Coomera.
It’s never difficult to spot great service and it always leaves me delighted when I experience a company going that extra mile to ensure customer satisfaction. For me, that’s the experience Energy Plumbing has delivered on our engagements this year. Of particular note has been the way the Energy Plumbing team familiarised themselves with the day to day operations at each centre. It’s reassuring to know that when we call Energy Plumbing for support your team has taken the time to understand the specific plumbing layouts, drainage systems, access panels and maintenance actions to affect a fast service resolution.
In August this year Energy Plumbing again demonstrated the benefits of having such a strong partnership supporting us. One of our tenants was opening up a Kiwi Fish & Chip shop in our Upper Coomera centre and was working towards a very tight deadline to achieve her advertised opening date. Whilst laying the floor tiles she reported what I thought would be a major delay, an inspection pit that needed to be moved. I passed on your number and that’s where my involvement ended. The Energy Plumbing team managed the tenant, provided a fast, competitive quote, project managed the relocation and oversaw the work to completion leaving my tenant impressed and on track for her grand opening.
For us Energy Plumbing is a one stop shop for all of our Plumbing needs both large and small. In 2018 we had several major fit-outs at Forest Lake and Upper Coomera, we had deep excavation work to repair drains, roof plumbing issue’s, Black Flow tests down to toilets running on, leaking taps and blocked drains that have required camera investigation & clearing with a Jetta. No matter how big or small the job, Energy Plumbing executed the work with professionalism and a responsiveness that left us feeling prioritised.
I appreciate the focus and energy you have put into supporting my business throughout 2018 and I look forward to further expanding our relationship as our business continues its growth.
I can thoroughly recommend Energy Plumbing to any business or client and would be more than happy to be used as a reference for the Energy Plumbing team.